Refund policy

Refund Policy
The item you are ordering is being cut and produced in the size you choose.
Please refer to sizing chart to be sure of you order the correct size
The length of the garment is a sample length.

Pre orders and Made to Measure items returns and exchange :
In the event of cancellation of any order, D.P.Tanner shall hold 50% non-refundable fee from the order made by the customer for all expenses and outlays incurred up to the date of cancellation.
In the event of cancellation of any products, the customer will be responsible for the full shipping costs of the item..

To cancel your order you must advise us by writing to studio@danielpascaltanner.com and we will issue you with a returns note for inclusion in your delivery. All parcels are sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.

Please note that the right to cancel and return for a refund does not apply to the following: “personalised goods or goods made to a consumer’s specification” – this includes all bespoke custom orders either placed on the website, by email or over the phone.

PLEASE NOTE: We will only accept the return of item/s if sent back in original unused condition.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate ie. Lingerie and underwear.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at studio@danielpascaltanner.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.
to return contact us:
studio@danielpascaltanner.com

Shipping
To return your product, you should mail your product to: 19 St Mary's Road london GB NW11 9UE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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